Refund & Return Policy
Last Updated: August 13, 2026
At NK Fashion House, we strive to deliver the highest quality clothing. If you are not fully satisfied with your purchase, we offer a structured return, exchange, and refund process designed to be fair to both our customers and our boutique brand. Please read our conditions carefully before placing a return request.
1. Return & Exchange Window
We offer a 15-day return and exchange window from the date of delivery. Any request received after 15 calendar days from delivery will not be accepted or processed under any circumstances.
2. Return Eligibility Conditions
To maintain high hygiene standards and protect our business from fraudulent return activities, all items must meet the following criteria to be eligible for a return or exchange:
✓Original Tags: Brand tags, price tags, and wash-care labels must remain firmly attached.
✓Unused & Unwashed: The garment must be in its original, brand-new condition, showing no signs of wear, sweat, makeup, deodorant stains, perfume scent, or washing.
✓Original Packaging: Items must be returned inside their original protective zip-lock bags or box packaging.
* Note: Any item returned that shows signs of dry-cleaning, ironing, or usage will be flatly rejected.
3. Non-Returnable & Non-Exchangeable Items
Due to health, sanitation, and custom manufacturing constraints, the following categories are strictly non-returnable and non-exchangeable:
- Innerwear, briefs, boxers, and shapewear.
- Socks, scarves, and headwear.
- Customized, tailored, or altered garments.
- Clearance sale items explicitly marked as "Non-Returnable" or "Final Sale" at the time of purchase.
4. How to Initiate a Return
You can raise a return or exchange request through either of the following channels:
- Customer Panel: Navigate to your My Orders section, select the order, click on "Return/Exchange", select the item, and state the reason.
- Email Support: Send an email to support@nkfashionhouse.shop with your Order ID, contact number, and clear photos of the tags and item.
Once registered, our courier partners will attempt to pick up the parcel from your delivery address within 24–48 hours.
5. Quality Inspection & Rejection Rights
All returned garments are received at our warehouse in Indore, Madhya Pradesh, where they undergo a strict quality control inspection.
6. Refund Methods & Timelines
Once your returned item has passed the warehouse quality check, we will initiate your refund within 7–10 business days.
- Prepaid Orders: Refund will be credited directly back to the original payment source (credit/debit card, netbanking, or UPI wallet).
- Cash on Delivery (COD) Orders: Refund will be processed via bank transfer (NEFT) or UPI. You will be requested to provide your bank account holder name, account number, IFSC code, or UPI ID securely to our email support.
* Note: Shipping fees, COD handling fees (if any), or discount coupon values applied during checkout are non-refundable.
7. Return Shipping Cost
We allocate return shipping fees based on the nature of the return request:
- Defective/Wrong Item: If you receive a wrong size, wrong product, or a manufacturing defect caused by NK Fashion House, we will provide a complimentary return pickup and replacement at no extra charge.
- Change of Mind / Preference: For change-of-mind/preference returns, return shipping charges, if applicable, may be charged to the customer or deducted from the refund, as clearly displayed/disclosed at the time of initiating the return.
8. Damaged, Defective or Transit Issues
If your package arrives damaged, tampered with, or if items are missing, it must be reported to our customer support within 48 hours of delivery.